At AdWork, we strive to ensure that our customers are satisfied with our services. This Refund and Returns Policy outlines the terms and conditions for refunds related to purchases made through our platform.
1. Refund Eligibility
We offer refunds under the following conditions:
- Subscription-Based Services: If you have purchased a subscription to premium services, you may request a refund within 4 days of the purchase date, provided you have not used the premium features extensively.
- One-Time Purchases: Refunds for one-time purchases, such as templates or design packs, may be granted if there is a technical issue with the product that prevents its proper use.
2. How to Request a Refund
To request a refund, follow these steps:
- Contact Us: Send an email to [email protected] or call 9579481412 with your purchase details.
- Provide Proof of Purchase: Include a copy of your receipt, order number, and a brief explanation of the issue or reason for the refund request.
- Review Process: We will review your request and respond within 7 to 10 business days.
3. Non-Refundable Items
- Used Services: If you have fully used or extensively accessed the premium features, you may not be eligible for a refund.
- Change of Mind: Refunds are not available for changes of mind after the 4-day period.
4. Refund Processing
Once your refund request is approved, we will process the refund to your original payment method. The refund will be credited to your account within 7 to 10 business days.
5. Cancellations
You may cancel your subscription or purchase within 4 days of the transaction. After this period, cancellations will not be processed, and you will continue to have access to the purchased services until the end of the subscription period.
6. Contact Us
If you have any questions or need assistance with a refund or return, please contact us:
- Email: [email protected]
- Phone: 9579481412